Site Reliability/DevOps Engineer III

Global leader in enterprise conversations, powering nearly a billion conversational interactions monthly through Conversational Cloud platform.
$140,000 - $200,000
Site Reliability
Senior Software Engineer
Remote
8+ years of experience
AI · Enterprise SaaS

Description For Site Reliability/DevOps Engineer III

LivePerson, the global leader in enterprise conversations, is seeking a Senior Site Reliability/DevOps Engineer III for their GPT Division. As part of the SRE team, you'll be instrumental in building and managing highly available, distributed systems that power nearly a billion conversational interactions monthly. The role combines the dynamic environment of a startup with the stability of an established industry leader.

You'll lead a team ensuring 24/7 product reliability, provide technical leadership across various stakeholders, and maintain hands-on involvement in cloud operations, Kubernetes platforms, and security compliance. The ideal candidate brings 8+ years of cloud production environment experience, strong technical expertise across various tools and technologies, and excellent communication skills.

The position offers comprehensive benefits including medical, dental, and vision insurance, generous time off, and substantial professional development opportunities. LivePerson prides itself on fostering an inclusive workplace that celebrates diversity and empowers team members to reach their full potential. The company has earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative and remote-friendly workplace.

This role presents an exciting opportunity to work with cutting-edge technology, including GPT and LLMs, while contributing to a platform that powers conversations for leading global brands like HSBC, Chipotle, and Virgin Media.

Last updated 8 days ago

Responsibilities For Site Reliability/DevOps Engineer III

  • Lead a team to ensure product high uptime and reliability 24x7
  • Provide technical leadership and support to team and stakeholders
  • Hands-on operations of cloud environments, Kubernetes platform, data and messaging platform, and security/compliance

Requirements For Site Reliability/DevOps Engineer III

Linux
Python
Kubernetes
MongoDB
MySQL
PostgreSQL
Kafka
  • 8+ years of experience managing cloud based production environment (AWS, GCP, Azure)
  • Strong verbal and written communication skills
  • Solid hands-on experience and understanding of system architecture
  • Experience with Linux environment and scripting in Bash/Python
  • Experience with configuration management systems (Puppet, Chef, Ansible)
  • Strong experience in Terraform, CloudFormation or other IAC
  • Experience in SQL and managing SQL/NOSQL databases
  • Experience with Kubernetes platform and Helm
  • Experience with microservices architecture using Kafka and Pulsar
  • Experience with monitoring tools (Grafana, Prometheus, Kibana, DataDog, PagerDuty)
  • Knowledge of CI/CD pipelines (TeamCity, Jenkins, Gitlab)
  • BS in Computer Science or related field, or equivalent experience
  • Strong background in cloud, network and application security and compliance
  • Experience with GPT or other LLMs is advantageous

Benefits For Site Reliability/DevOps Engineer III

Medical Insurance
Dental Insurance
Vision Insurance
Education Budget
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Vacation and holidays
  • Tuition reimbursement
  • Professional development resources

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