L2 Technical Support Engineer
Description For L2 Technical Support Engineer
LocalStack is a fast-growing startup revolutionizing cloud development processes with their local cloud development platform. With 51k+ GitHub stars and several 100k active users worldwide, they're becoming a leader in local cloud software development. The L2 Technical Support Engineer role offers an opportunity to work with cutting-edge technologies, helping customers succeed with the platform. You'll troubleshoot complex technical issues, work closely with engineering teams, and ensure high customer satisfaction.
The position requires strong technical skills in cloud technologies, programming, and development tools, combined with excellent communication abilities. You'll be part of a globally distributed team, working with Fortune Global 500 companies. The company offers a competitive package including flexible work arrangements and professional development opportunities.
LocalStack's platform allows developers to build and test cloud applications locally, improving development experience and efficiency. With headquarters in Zurich and a development office in Vienna, plus remote team members worldwide, they've achieved 200M+ downloads and continue to grow their international customer base.
This role is perfect for someone passionate about cloud technologies, problem-solving, and customer success, offering the chance to impact the future of cloud software development while working with a diverse, international team.
Responsibilities For L2 Technical Support Engineer
- Collaborate with development team to troubleshoot and resolve complex technical issues
- Work hands-on with LocalStack users to help them get the most out of the platform
- Reproduce customer reported issues and capture reproduction steps
- Create reproduction samples for engineering ticket resolution
- Suggest relevant documentation for customer troubleshooting
- Capture missing documentation for continuous improvement
- Manage cases throughout the entire support lifecycle
- Help shape the product
- Assist LocalStack team with internal support
Requirements For L2 Technical Support Engineer
- Strong English communication skills
- Comprehensive understanding of cloud technologies (AWS, GCP, Azure)
- Basic scripting and programming experience (Python, PowerShell, Bash)
- Experience with development tools (Terraform, Serverless, Pulumi, AWS SDK)
- Understanding of operating systems (Linux, macOS, Windows)
- Knowledge of databases and DB concepts
- Ability to read and analyse application logs
- Strong organizational skills and attention to detail
- Ability to work collaboratively with cross-functional teams
- Experience with debugging tools and methodologies
Benefits For L2 Technical Support Engineer
- Competitive salary
- Opportunities for professional development and training
- Dynamic and collaborative work environment
- Flexible work arrangements
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