Customer Operations Engineer

Loft Orbital is seeking a Customer Operations Engineer (COE) to join their team. COEs ensure exceptional customer experiences throughout Loft mission deployments, leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution. They facilitate issue resolution and collaborate with Product teams.

Key responsibilities include:

• Serving as Loft's frontline interface with customers, helping them use Cockpit's tools effectively for mission planning and payload operations
• Working with customers and internal stakeholders to identify low-friction solutions to customer needs
• Improving Cockpit functionality as a developer through implementation improvements and automation
• Translating customer feedback into Cockpit's feature roadmap

Requirements:

• Minimum 3 years experience in a space company or organization, with exposure to satellite operations and/or assembly, integration, and test
• Exposure to both ground software and flight software
• Experience writing software scripts in Python
• Exposure to Docker containers and general DevOps
• Preferred: Experience with GNC / Orbits
• Nice to have: GraphQL, UI Design, Experience operating systems at scale

Loft Orbital offers a range of benefits, including equity, up to 35 days of Paid Time Off, flexible working hours, health and life insurance, lunch vouchers, cross-office travel opportunities, and relocation assistance to Toulouse when applicable.

The company values diversity, autonomy, and teamwork. They are looking for kind, supportive, and team-oriented collaborators who are problem solvers and great communicators. Strong English skills are crucial due to the international nature of the team.

Loft Orbital has 4 satellites on-orbit and is scaling up quickly across offices in San Francisco, CA, Golden, CO, and Toulouse, France.