Customer Experience Engineer

We are seeking a Customer Experience Engineer to join our Managed Services team in Cyberjaya. As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region. You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.

Responsibilities include:

• Managing Microsoft technologies across our customers' end-user portfolios
• Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle
• Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event
• Liaising with users, suppliers, software/hardware vendors, and escalating all unresolved problems or requests to relevant teams

Requirements:

• Minimum of 3 years of experience in end user support role
• Experience in JIRA and ServiceNow
• Exposure in ITIL processes (advantage)
• Ability to prioritize a demanding workload with a conscientious approach to time management
• Team spirited attitude with a passion for knowledge sharing and continuous improvement
• Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience
• Knowledge of Office 365 and/or SCCM is a big plus

Benefits:

• Supportive team environment
• Career growth opportunities
• Breadth of experience and purpose
• Flexible, modern working arrangements

Logicalis is committed to diversity and inclusion, offering support and accommodations for people with disabilities, chronic illnesses, or neurodiversity during the application process.