Search Engineer, Technical Support

Lucidworks, a leader in digital transformation, is seeking a Search Engineer for Technical Support to join their dynamic team. This remote position plays a crucial role in supporting major retailers, financial services firms, and B2B commerce organizations.

The role combines technical expertise with customer service excellence, focusing on supporting large-scale Solr clusters and the Lucene/Solr ecosystem. As a Search Engineer, you'll be the first line of defense in the Customer Success team, working primarily with U.S. government customers. Your responsibilities include troubleshooting complex search issues, documenting solutions, and collaborating across teams to resolve critical problems.

The ideal candidate brings 3+ years of professional experience in customer-facing technical support, with strong knowledge of search technologies like Apache Lucene/Solr or Elastic. Technical proficiency in Java, Python, Linux, and Kubernetes is essential, along with a solid understanding of data science and machine learning concepts.

Working at Lucidworks offers competitive compensation ($92,000 - $126,500) and comprehensive benefits including medical, dental, and vision coverage, equity, and generous PTO. The company values diversity and inclusion, fostering an environment where various backgrounds and perspectives contribute to innovation.

This role requires participation in weekend on-call rotations and US citizenship due to government contracts. You'll be part of a team that supports industry leaders like Crate & Barrel, Lenovo, Red Hat, and Cisco Systems, making a direct impact on their digital experience through search and browse technology powered by Deep Learning.

The position offers an excellent opportunity to work with cutting-edge technology while developing both technical and customer service skills. You'll be instrumental in ensuring customer success while contributing to the evolution of enterprise search solutions. If you're passionate about problem-solving, customer success, and advanced search technologies, this role provides an ideal platform to advance your career while making a significant impact.