Technical Support Engineer

Magnet Forensics, a global leader in digital investigative software, is seeking a Technical Support Engineer in Singapore. This role is crucial in providing frontline technical support for their mobile access and extraction suite of products. Serving over 4,000 customers in 100+ countries, the company's solutions play a vital role in modernizing digital investigations and fighting crime.

The ideal candidate will provide world-class technical support through various channels including live chat, email, web, and phone. They will work directly with both private and public sector customers, maintaining high service standards and collaborating cross-functionally with Engineering and Product Management teams.

The company offers a competitive compensation package ranging from 61,600 to 92,400 SGD and emphasizes their unique CODE values: Care for each other and their mission, Own their results with integrity, Dedicate themselves to customer needs, and Evolve through constant innovation.

This is an excellent opportunity for a technical professional who wants to make a real difference in the world while working with cutting-edge digital forensics technology. The role offers both the challenge of complex technical problem-solving and the satisfaction of helping customers protect their companies, communities, and countries.