Technical Support Engineer, Platform

Magnet Forensics, a global leader in digital investigative software, is seeking a Technical Support Engineer for their Platform team. This role is crucial in providing advanced technical support for their SaaS and on-premises platform products, including Magnet One, Magnet Automate, and Magnet Review. The position offers an opportunity to work with cutting-edge digital forensics technology while serving over 4,000 customers across 100+ countries.

The ideal candidate will be responsible for delivering exceptional customer service, maintaining account health, and collaborating with various internal teams to resolve technical issues. With offices worldwide, including locations in Canada, USA, and Singapore, the company offers a truly global work environment. The role requires a strong technical background with experience in cloud computing, virtualization, and server configuration.

What makes this opportunity unique is the chance to contribute to meaningful work in digital investigations, helping protect communities and national security. The company culture is built on their CODE values: Care, Own, Dedicate, and Evolve. They offer competitive compensation, comprehensive benefits, and strong support for professional development.

The position combines technical expertise with customer service excellence, making it perfect for someone who enjoys both solving complex technical challenges and helping customers succeed. The remote work option provides flexibility, while the collaborative environment ensures continuous learning and growth opportunities.