Application Support Engineer - Oracle Retail

Makro PRO provides enterprise-level retail technology solutions and support services.
China
Backend
Mid-Level Software Engineer
Remote
3+ years of experience
Enterprise SaaS · Retail

Description For Application Support Engineer - Oracle Retail

Makro PRO is seeking an Application Support Engineer specialized in Oracle Retail applications. This role is crucial for maintaining and optimizing the performance of various Oracle Retail modules including RMS, RPM, and SIM. The position involves comprehensive system support, from daily monitoring to complex problem-solving.

The ideal candidate will be responsible for ensuring the stability and reliability of Oracle Retail applications through proactive monitoring, troubleshooting, and optimization. They will work closely with cross-functional teams to resolve technical issues and implement system improvements. The role requires a strong background in Oracle technologies and retail business processes.

This is an excellent opportunity for a technical professional who enjoys problem-solving and has a passion for retail technology. The position offers the flexibility of remote work while being part of a dynamic team that supports critical retail operations. The role provides exposure to cutting-edge retail technologies and the chance to work with complex enterprise systems.

Key aspects of the role include incident management, performance tuning, system optimization, and collaboration with various stakeholders. The successful candidate will have the opportunity to work with modern retail technologies while contributing to the stability and efficiency of business-critical applications.

Last updated a month ago

Responsibilities For Application Support Engineer - Oracle Retail

  • Provide functional and technical support for Oracle Retail applications
  • Troubleshoot and resolve production incidents and service requests
  • Perform root cause analysis to identify recurring issues
  • Collaborate with IT teams and Oracle Support
  • Conduct regular system performance tuning and monitoring
  • Assist in deployment of application updates, patches, and configuration changes
  • Support testing efforts for patches and updates
  • Maintain detailed documentation
  • Participate in on-call rotations

Requirements For Application Support Engineer - Oracle Retail

Linux
Java
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in application support with Oracle Retail
  • Strong knowledge of Oracle databases, PL/SQL, and performance tuning
  • Experience with Oracle Retail integration points
  • Hands-on experience with Unix/Linux operating systems and shell scripting
  • Familiarity with Oracle WebLogic and middleware technologies
  • Experience with Oracle Retail patching, upgrades, and environment management
  • Understanding of IT service management frameworks (ITIL)
  • Experience with monitoring tools and APM tools
  • Strong communication skills
  • Ability to work independently and as part of a team

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