Application Support Engineer - Oracle Retail

Makro PRO provides enterprise-level retail technology solutions and support services.
Backend
Mid-Level Software Engineer
Remote
3+ years of experience
Enterprise SaaS · Retail

Description For Application Support Engineer - Oracle Retail

Makro PRO is seeking an Application Support Engineer specialized in Oracle Retail applications. This role is crucial for maintaining and optimizing the performance of various Oracle Retail modules including RMS, RPM, and SIM. The position combines technical expertise with customer service, requiring strong problem-solving abilities and system optimization skills.

The ideal candidate will be responsible for ensuring the smooth operation of Oracle Retail applications through monitoring, troubleshooting, and implementing solutions. They will work closely with cross-functional teams to resolve technical issues and enhance system performance. The role demands expertise in Oracle databases, PL/SQL, and Linux environments, along with a strong understanding of retail business processes.

This remote position offers an opportunity to work with cutting-edge retail technology while maintaining critical business systems. The role requires participation in 24/7 on-call rotations, demonstrating the critical nature of the position. The successful candidate will have the chance to work with cloud environments and contribute to the digital transformation of retail operations.

Key aspects of the role include performance tuning, patch management, and system optimization, making it ideal for those who enjoy both technical challenges and collaborative problem-solving. The position offers exposure to modern retail technologies and the opportunity to work with enterprise-level applications in a dynamic environment.

Last updated a month ago

Responsibilities For Application Support Engineer - Oracle Retail

  • Provide functional and technical support for Oracle Retail applications
  • Troubleshoot and resolve production incidents and service requests
  • Perform root cause analysis to identify recurring issues
  • Collaborate with IT teams and Oracle Support
  • Conduct regular system performance tuning and monitoring
  • Assist in deployment of application updates, patches, and configuration changes
  • Support testing efforts for patches and updates
  • Maintain detailed documentation
  • Participate in on-call rotations

Requirements For Application Support Engineer - Oracle Retail

Linux
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in application support with Oracle Retail
  • Strong knowledge of Oracle databases, PL/SQL, and performance tuning
  • Experience with Oracle Retail integration points
  • Hands-on experience with Unix/Linux operating systems and shell scripting
  • Familiarity with Oracle WebLogic and middleware technologies
  • Experience with Oracle Retail patching, upgrades, and environment management
  • Understanding of IT service management frameworks (ITIL)
  • Experience with monitoring tools and APM tools
  • Strong communication skills
  • Ability to work independently and as part of a team

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