Technical Support Engineer II

Mapbox is seeking a Technical Support Engineer II to join their Customer Engagement team in Helsinki. This role involves providing exceptional support to customers by leveraging a deep understanding of the Mapbox stack. Key responsibilities include breaking down complex customer questions, communicating solutions, analyzing user feedback, working with key accounts, and participating in on-call rotations. The ideal candidate should have 3-5+ years of experience in native mobile development (Android or iOS), strong debugging skills, and excellent communication abilities. This position offers an opportunity to work with cutting-edge location technology and contribute to the success of Mapbox's diverse client base.

The role requires a blend of technical expertise and customer service skills. You'll be expected to translate user feedback into actionable steps for product engineers, collaborate with various teams, and take on proactive projects to address customer trends. Mapbox values high-performing, creative individuals who can dig into problems and opportunities. They offer a supportive work environment that encourages personal growth and work-life balance.

Mapbox is committed to diversity and inclusion, strongly believing in the value of growing a diverse team. They encourage applications from people of all backgrounds, genders, ethnicities, abilities, and sexual orientations. The company provides supportive healthcare, parental leave, and flexibility for life's unexpected events.

This position offers a unique opportunity to work with a leading platform in the location-aware technology space, serving over 3.5 million registered developers. If you're passionate about geospatial technology, customer support, and software engineering, this role at Mapbox could be an excellent fit for your career growth.