Quality Support Fleet Engineer
Description For Quality Support Fleet Engineer
May Mobility is revolutionizing urban transportation through innovative autonomous vehicle technology. Based in Ann Arbor, Michigan, the company develops AVs using their proprietary Multi-Policy Decision Making (MPDM) technology to create safer, more sustainable cities. Since 2017, they've provided over 300,000 autonomous rides globally.
The Quality Support Fleet Engineer role is crucial for maintaining reliable autonomous vehicle fleets. This position combines technical expertise with quality assurance, focusing on fleet issue resolution and continuous improvement. Key responsibilities include troubleshooting fleet issues, analyzing data for systemic problems, and ensuring field operations meet safety standards.
The ideal candidate should have strong problem-solving abilities, excellent communication skills, and experience with complex electro-mechanical systems. Technical requirements include the ability to interpret engineering documents, debug code in languages like C++, Python, and JavaScript, and familiarity with Linux systems.
This role offers competitive compensation ($73,500 - $95,000 USD) and comprehensive benefits including healthcare, retirement plans, and flexible vacation policy. The position requires minimal travel (1-10%) and combines standard office work with technical support activities. May Mobility values diversity and encourages applications from candidates who may not meet every qualification but are passionate about autonomous vehicle technology.
Responsibilities For Quality Support Fleet Engineer
- Assist remote site operations teams with troubleshooting and debugging
- Own issues until resolution using cross departmental support
- Investigate reported fleet issues for root cause analysis
- Document issues and resolutions in Fleet database
- Provide technical support for remote site operations
- Support software and change rollout
- Manage vehicle data
- Create technical documentation
Requirements For Quality Support Fleet Engineer
- Bachelor's Degree in engineering or commensurate quality experience
- Valid U.S. Driver's License
- Ability to interpret engineering documents including CAD drawings and wiring diagrams
- Strong problem solving and analytical skills
- Strong written and verbal communication skills
- Experience with complex electro-mechanical systems
- Ability to work non-standard hours including weekends and holidays
- Ability to work PST to support international customers
Benefits For Quality Support Fleet Engineer
- Comprehensive healthcare including medical, dental, vision, life, and disability plans
- Health Savings and Flexible Spending Healthcare Accounts
- Dependent Care Accounts
- Retirement benefits with immediate vested employer safe harbor match
- Generous paid parental leave with immediate eligibility
- Flexible vacation policy
- 18 paid company holidays
- Total Wellness Program
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