Manager, Operations Excellence - Technology Engagement Lead, Enterprise Products and Platforms
Description For Manager, Operations Excellence - Technology Engagement Lead, Enterprise Products and Platforms
McDonald's Global Technology is seeking a Manager of Operations Excellence to lead technology engagement for Enterprise Products & Platforms. This role is crucial in driving operational efficiency through automation across business domains. As part of McDonald's growth strategy "Accelerating the Arches," you'll work at the intersection of technology and business operations, focusing on AI, robotics, and emerging technologies to transform the customer experience for 65M+ daily customers.
The position requires leading agile product teams, collaborating with cross-functional stakeholders, and driving digital transformation initiatives. You'll be responsible for developing product strategies, optimizing processes, and ensuring successful implementation of automation solutions. The role combines technical expertise with business acumen, requiring strong leadership in bridging technology solutions with business operations.
Working at McDonald's Global Technology means being part of a team that's reshaping the future of the restaurant industry through innovative technology solutions. You'll have the opportunity to work on large-scale implementations affecting thousands of locations worldwide, while enjoying comprehensive benefits including health coverage, 401(k), equity grants, and flexible working arrangements.
The ideal candidate brings 8+ years of experience in intelligent automation, strong leadership capabilities, and a proven track record of delivering technology solutions that drive business value. You'll be part of a dynamic environment that values continuous learning, innovation, and making a real impact on how millions of customers experience McDonald's every day.
This role offers an exciting opportunity to be at the forefront of digital transformation in one of the world's largest restaurant brands, combining technical expertise with business strategy to shape the future of customer experience in the restaurant industry.
Responsibilities For Manager, Operations Excellence - Technology Engagement Lead, Enterprise Products and Platforms
- Define product vision, strategy, and roadmap
- Work with Domain leadership teams
- Collaborate with Change Management teams
- Process optimization and automation
- Gather and prioritize requirements
- Facilitate cross-functional team collaboration
- Stakeholder communication and reporting
- Conduct market analysis and competitive intelligence
- Track metrics and performance
- Drive continuous improvement and innovation
Requirements For Manager, Operations Excellence - Technology Engagement Lead, Enterprise Products and Platforms
- Minimum 8 years of experience in intelligent automation including AI, robotics, ML
- Bachelor's degree in business, computer science, Engineering, or related discipline
- Broad knowledge in assigned domain area
- Experience leading agile self-managed product teams
- Experience applying product and agile ways of working
- Experience working collaboratively with business partners
- Strong communication, storytelling, negotiation, and influencing skills
- Strong innovation skills
- Experience applying data and reporting
- Strong positive thinking skills
Benefits For Manager, Operations Excellence - Technology Engagement Lead, Enterprise Products and Platforms
- Health and welfare benefits
- 401(k) plan
- Adoption assistance program
- Educational assistance program
- Flexible ways of working
- Paid time off (including sick leave, parental leave, and vacation/PTO)
- Bonus eligibility
- Long-term incentive/equity grants
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