Senior Product Manager, Serve Pillar

McDonald's is seeking a Senior Product Manager to join their McDonald's Customer Experience (MCX) team, working alongside Global Technology to develop and deploy digital investments that enhance customer experiences. The role involves leading product strategy, roadmap, and execution for a portfolio of products focused on the Serve Pillar.

As a Senior Product Manager, you'll be responsible for developing and implementing product strategy, conducting market research, defining customer requirements, and working closely with engineering and design teams. You'll be the voice of the customer, translating needs into product requirements and driving customer-centric development.

McDonald's operates from a position of strength with an updated growth strategy focused on staying ahead of customer needs. The company has invested heavily in digital platforms, including mobile app upgrades, self-order kiosks, and digital menu boards. The MCX team's vision is to create more personal, convenient, and valuable digital experiences through an agile 'test, learn and improve' mindset.

The role offers comprehensive benefits including health and welfare benefits, 401(k), adoption assistance, educational assistance, flexible working arrangements, and various time off policies. The position is bonus-eligible based on individual and company performance, and includes eligibility for stock or equity grants through McDonald's long-term incentive plan.

McDonald's provides an inclusive work environment and equal opportunities for all employees. They're committed to using their scale for good, supporting various initiatives including Ronald McDonald House Charities, Youth Opportunity projects, and sustainability initiatives. This is an opportunity to join a global leader in innovation and make a significant impact on customer experience through digital transformation.