Customer Hardware Support Engineer

MemryX, Inc. is an innovative AI semiconductor startup headquartered in Ann Arbor, Michigan, with offices in Taiwan and India. The company specializes in developing cutting-edge AI accelerator chips that deliver high performance and low energy consumption for embedded Edge AI applications.

As a Customer Hardware Support Engineer, you'll join the System Engineering team in a high-impact role focused on customer hardware support and engagement. You'll be responsible for working directly with customers on hardware integration, board evaluation, and technical support for MemryX's ASIC and module solutions.

Key responsibilities include driving customer issue resolution, providing design-in support, performing board reviews (schematic, layout, signal integrity, power, and thermal solutions), and maintaining strong customer relationships. You'll also create technical documentation, conduct training sessions, and ensure quality customer support within Service Level Agreements.

The ideal candidate brings 7+ years of experience in Embedded/PC Systems and Customer Engineering, with hands-on experience in ASIC/Module support and debugging high-speed interfaces. Strong technical skills and communication abilities are essential, as you'll be working closely with internal teams and customers.

This role offers an exciting opportunity to work with cutting-edge AI hardware technology in a rapidly growing startup environment. MemryX is backed by strong VC funding and offers a generous benefits package. Join us in advancing the state of technology while working in a collaborative culture that values innovation and open communication.