Network Support Engineer (IP & Transmission)

MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. MentorMate has completed over 1,500 projects and has global technological hubs in Europe and North and South America. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, we provide contract-based career opportunities, competitive pay, and flexibility.

As a Network Support Engineer at MentorMate, you will be responsible for monitoring network performance, both transmission and IP, as well as the underlying infrastructure. Your role involves acting on alarms, troubleshooting issues, and handling incidents reported by customers. You'll collaborate with third-party providers, perform in-depth troubleshooting, and coordinate joint efforts to resolve incidents. Additionally, you'll be responsible for coordinating planned maintenance, suggesting best practice changes, and contributing to the organization's knowledge database.

Key responsibilities include:

• Monitoring customer services and troubleshooting both alarm-generated and customer-initiated incidents
• Interacting with third-party providers during troubleshooting
• Performing in-depth analysis and coordinating joint troubleshooting efforts
• Coordinating planned maintenance
• Suggesting changes for best practices and contributing to the knowledge database

Requirements for this role:

• Expertise in operational knowledge of IP platforms (Cisco, Arista, Juniper), Mobile Data, and Transmission (fiber and xWDM) (Infinera, Ciena)
• Strong technical skills in troubleshooting (TCP/IP, MPLS, BGP, QoS, DWDM)
• Experience in international telecom environments (NOC, Technical Support)
• Ability to take on operational leadership and make effective decisions
• Strong analytical capabilities and teamwork skills
• Excellent communication skills
• Fluency in English and Spanish

MentorMate offers a remote work model, the opportunity to work with a global tech community, exciting career prospects with recognizable brands, competitive pay, and direct communication with teams. As part of Tietoevry Create, MentorMate provides the chance to work on impactful, global projects and grow your career in a team of over 10,000 experts.