Developer Support Engineer

Meta is seeking a Developer Support Engineer to join their team responsible for supporting large-scale, highly-technical internal products. This role combines technical expertise with customer support skills, requiring both programming knowledge and excellent communication abilities.

The position involves being embedded within an internal product team, where you'll serve as the primary point of contact for engineering support questions and act as the voice of the user experience in team meetings. You'll work with one of the world's largest and most advanced infrastructure systems, making this an unique opportunity to impact products used by millions of developers.

As a Developer Support Engineer, you'll need a strong technical foundation with at least 3 years of programming experience in languages like JavaScript, Java, PHP, or Python, combined with 2+ years of developer support experience. The role requires a bachelor's degree in a technical field or equivalent experience, and a deep understanding of the software development lifecycle.

Your responsibilities will span from frontline support and troubleshooting to contributing to product direction through user feedback analysis. You'll create and maintain technical documentation, perform bug fixes, and work closely with various teams including engineering, product management, and documentation teams.

This position offers a competitive compensation package ranging from $95,000 to $138,000 per year, plus bonus, equity, and benefits. Based in Los Angeles, CA, you'll be part of Meta's mission to build technologies that connect people and push the boundaries of digital interaction into the realm of AR/VR.

The ideal candidate will combine technical expertise with strong communication skills, be able to work both independently and collaboratively, and have a passion for helping developers succeed. This role offers the opportunity to work with cutting-edge technology while making a significant impact on Meta's internal development ecosystem.