Meta's Reality Labs is seeking an experienced Developer Support Program Manager to join their Developer Support Engineering team. This role is crucial in building and strengthening the Meta Horizon developer ecosystem by ensuring best-in-class developer support services. The position combines technical expertise with operational excellence, requiring someone who can manage vendor teams, optimize support processes, and drive cross-functional initiatives.
The ideal candidate will bring 5+ years of experience in developer or customer support roles, with a proven track record of scaling support operations while maintaining high satisfaction levels. They must be adept at working with data, translating insights into actionable programs, and managing relationships across all organizational levels.
This role offers an exciting opportunity to shape the future of Meta's AR/VR initiatives through the Horizon platform. Working from Meta's Menlo Park office, you'll be at the heart of innovation in immersive technologies. The position comes with competitive compensation ranging from $129,000 to $185,000 annually, plus bonus and equity opportunities, along with Meta's comprehensive benefits package.
Key responsibilities include managing vendor teams, refining support services, developing measurement plans, and scaling high-impact initiatives. The role requires someone who can thrive in a fast-paced environment while maintaining strategic focus on improving developer experiences and support processes.
This is an excellent opportunity for someone passionate about emerging technologies, particularly in VR/MR, who wants to play a crucial role in building and supporting the developer ecosystem that will shape the future of digital interaction and immersive experiences.