Developer Support Program Manager

Meta builds technologies that help people connect, find communities, and grow businesses through social technology and immersive experiences like AR and VR.
$129,000 - $185,000
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
5+ years of experience
AR/VR

Description For Developer Support Program Manager

Meta's Reality Labs is seeking an experienced Developer Support Program Manager to join their Developer Support Engineering team. This role is crucial in building and strengthening the Meta Horizon developer ecosystem by ensuring best-in-class developer support services. The position combines technical expertise with operational excellence, requiring someone who can manage vendor teams, optimize support processes, and drive cross-functional initiatives.

The ideal candidate will bring 5+ years of experience in developer or customer support roles, with a proven track record of scaling support operations while maintaining high satisfaction levels. They must be adept at working with data, translating insights into actionable programs, and managing relationships across all organizational levels.

This role offers an exciting opportunity to shape the future of Meta's AR/VR initiatives through the Horizon platform. Working from Meta's Menlo Park office, you'll be at the heart of innovation in immersive technologies. The position comes with competitive compensation ranging from $129,000 to $185,000 annually, plus bonus and equity opportunities, along with Meta's comprehensive benefits package.

Key responsibilities include managing vendor teams, refining support services, developing measurement plans, and scaling high-impact initiatives. The role requires someone who can thrive in a fast-paced environment while maintaining strategic focus on improving developer experiences and support processes.

This is an excellent opportunity for someone passionate about emerging technologies, particularly in VR/MR, who wants to play a crucial role in building and supporting the developer ecosystem that will shape the future of digital interaction and immersive experiences.

Last updated 22 minutes ago

Responsibilities For Developer Support Program Manager

  • Manage workload of contract workers and vendor teams focused on developer support
  • Operate and refine Meta Horizon developer and creator support services
  • Understand developer experience and build support and escalation paths
  • Collaborate on projects with cross-functional teams
  • Support development of robust measurement plan
  • Scale high impact initiatives within support
  • Be a source of insights about the Meta Horizon developer ecosystem
  • Execute in an intense, fast-paced environment

Requirements For Developer Support Program Manager

  • 5+ years of experience in developer support, customer support, or similar roles in tech
  • Experience deploying best practices in service and support at scale
  • Experience working with management and stakeholders at all levels
  • Experience translating insights and data into impactful projects
  • Experience managing outsourced vendors providing frontline support
  • Proven communication and problem-solving skills
  • Resourceful and action-oriented approach
  • Bachelor's degree or higher (preferred)
  • Experience building in VR, MR or other scripting environments (preferred)

Benefits For Developer Support Program Manager

Medical Insurance
Dental Insurance
Vision Insurance
Equity
  • Bonus
  • Equity
  • Comprehensive benefits package

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