Azure ACE Engineer

Microsoft is seeking an Azure ACE (Advanced Cloud Engineering & Supportability) Engineer to join their Azure Customer Experience (CXP) team. This role is part of a global engineering team focused on Strategic Azure Customers, where you'll be the primary engineering contact responsible for customer support experience.

As an Azure ACE Engineer, you'll work at the intersection of customer success and technical excellence, handling critical problem resolution and supporting key Azure projects. The position requires 6+ years of IT experience, with at least 2 years in cloud computing, combining technical expertise with strong customer engagement skills.

The role involves collaborating with Customer Success Account Managers, Cloud Solution Architects, and Azure engineering teams to deliver world-class support. You'll be responsible for conducting health checks, handling escalations, and providing technical guidance on Azure implementations. Key technical areas include IaaS, PaaS services, data platforms, and identity management.

Microsoft offers an inclusive work environment with industry-leading benefits, including comprehensive healthcare, educational resources, and parental leave. The position is hybrid-based in Sydney, with up to 50% work from home flexibility. This is an excellent opportunity for technical professionals passionate about cloud computing and customer success to join one of the world's leading technology companies.

The ideal candidate will demonstrate strong problem-solving abilities, excellent communication skills, and a growth mindset. You'll be part of a team that values diversity and inclusion, working to empower customers while having opportunities for personal and professional growth. The role offers exposure to cutting-edge cloud technologies and the chance to impact Microsoft's global customer base.