Azure ACE Engineer

Microsoft's Azure Customer Experience (CXP) team is seeking an Azure ACE Engineer to join their ACES Strategic team (Advanced Cloud Engineering & Supportability). This role is crucial in supporting strategic Azure customers and driving excellence in cloud engineering. As an ACE Engineer, you'll be the primary engineering contact for customer support experience, working with critical Azure infrastructure and services. The position offers a unique blend of technical problem-solving and customer interaction, requiring both deep cloud expertise and strong communication skills. You'll work alongside Customer Success Account Managers, Cloud Solution Architects, and Azure engineering teams to deliver world-class support experiences. The role involves handling complex technical challenges, driving incident management, and being the voice of the customer within Azure. Microsoft offers a collaborative, inclusive environment with excellent benefits and growth opportunities. The position requires 4+ years of IT experience with 2+ years in cloud computing, making it ideal for experienced cloud engineers passionate about customer success and technical innovation. The hybrid work environment offers flexibility with up to 50% work from home options.