Azure ACE Engineer

Microsoft empowers every person and organization on the planet to achieve more through cloud computing and technology solutions.
Cloud
Senior Software Engineer
Hybrid
5,000+ Employees
4+ years of experience
Enterprise SaaS · Cloud

Description For Azure ACE Engineer

Microsoft's Azure Customer Experience (CXP) team is seeking an Advanced Cloud Engineer (ACE) to join their ACES Strategic team. This role focuses on supporting strategic Azure customers through incident management, problem resolution, and cloud engineering excellence. As an ACE Engineer, you'll be the primary engineering contact for customers, working closely with various teams to deliver world-class support. The position requires expertise in cloud technologies, strong problem-solving abilities, and Korean language proficiency. You'll work in a diverse, inclusive environment that values innovation and customer obsession. The role offers comprehensive benefits, professional growth opportunities, and the chance to impact Microsoft's global cloud infrastructure. This hybrid position allows up to 50% work from home with 0-25% travel requirements.

Last updated 2 months ago

Responsibilities For Azure ACE Engineer

  • Utilize engineering tools and customer telemetry to identify patterns and defects
  • Synthesize customer feedback to improve products and services
  • Conduct health checks and optimize customer environments
  • Handle complex technical escalations and conduct root cause analysis
  • Act as voice of customers to provide input on business plans
  • Partner with other teams to drive resolutions of complex issues
  • Lead customer progression discussions and provide expertise

Requirements For Azure ACE Engineer

Python
Kubernetes
  • 4+ years of demonstrated IT experience in enterprise-level support
  • 2+ years of cloud experience
  • Excellent communication skills
  • Korean language proficiency
  • Experience in cloud computing technologies
  • Understanding of IaaS: Compute, Storage, Networking, High Availability
  • Knowledge of Data Platform and Bigdata
  • Experience with Azure PaaS Services
  • Identity and Authentication expertise
  • Experience in automation languages (PowerShell, Python, C#)

Benefits For Azure ACE Engineer

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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