Azure Sovereign Customer Experience Engineer - Billing

Microsoft's Azure Customer Experience (CXP) team is seeking a Sovereign Customer Experience Engineer focusing on Billing to join their dynamic team. This role is crucial in transforming Microsoft Cloud customers into fans through deep engineering engagements. As part of Azure, Microsoft's fastest-growing business division, you'll support the Government and Sovereign space with mission-critical cloud services.

The position involves being the primary escalation support and engineering contact for Azure Subscription Management & Billing issues within the Sovereign Cloud partner ecosystem. You'll collaborate with cross-functional teams to solve complex technical problems, provide proactive support, and contribute to product improvements.

This role offers a unique opportunity to work with Microsoft's cutting-edge cloud technology while acting as the voice of sovereign cloud within Azure. You'll be responsible for escalating problems and driving prioritization of platform/support improvements. The position requires a blend of technical expertise in cloud platforms and billing systems, along with strong customer service skills.

Working in a hybrid environment with up to 50% work from home flexibility, you'll join a culture that emphasizes growth mindset and empowerment. The role offers comprehensive benefits including industry-leading healthcare, educational resources, and parental leave. This is an excellent opportunity for someone passionate about cloud technology and customer success to make a significant impact in Microsoft's sovereign cloud operations.