Critical Environment Field Service Engineer
Description For Critical Environment Field Service Engineer
Microsoft's Cloud Operations & Innovation (CO+I) division is seeking a Critical Environment Field Service Engineer to join their world-class infrastructure team. This role is integral to maintaining and optimizing Microsoft's vast network of over 100 datacenters and 1 million servers that power services used by more than 1 billion customers worldwide.
As a CE Field Service Engineer, you'll be at the forefront of managing critical infrastructure that supports major platforms like Azure, Office 365, Xbox, and Bing. The position requires a unique blend of technical expertise in mechanical and electrical systems, combined with a strong understanding of datacenter operations.
Your responsibilities will span from ensuring maximum uptime of critical environment systems to implementing energy efficiency initiatives. You'll work closely with engineering groups and landlord partners, participating in maintenance operations, emergency response, and continuous improvement initiatives. The role offers significant growth opportunities through Microsoft's career development programs, professional certifications, and exposure to cutting-edge datacenter technologies.
The ideal candidate brings 2+ years of datacenter or critical environment experience, with a strong foundation in infrastructure management. You'll be joining a collaborative team environment that values innovation, safety, and operational excellence. Microsoft's commitment to environmental sustainability in datacenter operations means you'll be part of initiatives that impact both technology and environmental stewardship.
This position offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. You'll be part of Microsoft's inclusive culture that emphasizes personal and professional growth, with access to extensive training and development resources.
Working at Microsoft's CO+I division means being at the heart of cloud computing infrastructure, with the opportunity to impact services used by millions globally. The role combines technical challenges with strategic thinking, making it ideal for professionals who want to advance their careers in critical environment operations while working for a technology leader.
Responsibilities For Critical Environment Field Service Engineer
- Ensure compliance with data center business units and service-level policies
- Maximize Critical Environment (CE) availability in leased Datacenters
- Oversee day-to-day operations and maintenance of mechanical and electrical equipment
- Reduce high-impact and human-error Critical Environment incidents
- Support Datacenter's Emergency Preparedness and Response plans
- Coordinate and supervise CE audits and compliance verification
- Manage and analyze Power/Temperature/Relative Humidity and SLA monitoring
- Work with regional and global peers to share best practices
- Provide mentorship across data centers
- Contribute to maintaining safety and security policies
Requirements For Critical Environment Field Service Engineer
- High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or critical environment facility
- OR 3+ years industry experience and college course work
- Must pass Microsoft Cloud background check upon hire/transfer and every two years
- Ability to meet Microsoft, customer and/or government security screening requirements
Benefits For Critical Environment Field Service Engineer
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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