Customer Experience Engineering

Microsoft's Azure Customer Experience (CXP) team is seeking a Customer Experience Engineer to join their rapidly growing Azure Engineering Support organization. This role is crucial in providing world-class engineering-led support experience for Azure customers. As a CXE, you'll be responsible for resolving complex technical issues, supporting critical customer projects, and acting as the voice of the customer within Azure. The position offers up to 100% remote work flexibility and involves collaboration with field teams and Azure engineering teams.

The ideal candidate will combine technical expertise in cloud computing with strong customer service skills. You'll work in an inclusive environment that values diversity and empowers team members to show up authentically. The role involves technical problem-solving, customer advocacy, and continuous learning in a fast-paced cloud environment.

Key aspects of the role include technical issue resolution, customer solution lifecycle management, and relationship management. You'll utilize engineering tools and customer telemetry to identify and resolve issues, conduct health checks, handle escalations, and drive product improvements based on customer feedback. This is an excellent opportunity for someone passionate about cloud computing who wants to make a direct impact on customer success while working with cutting-edge technology at Microsoft.