Customer Experience Engineering

Microsoft's Azure Customer Experience (CXP) team is seeking a Customer Experience Engineer to join their ACES Strategic team (Advanced Cloud Engineering & Supportability). This role is crucial in supporting strategic Azure customers and ensuring their success on the Microsoft Cloud platform. As a customer-focused Advanced Cloud Engineer, you'll be the primary engineering contact for customer support experiences on Azure, working with critical systems and complex problems.

The position offers a hybrid work environment with up to 50% work from home flexibility. You'll be part of a global engineering team focused on incident management, problem resolution, and customer empowerment. The role requires deep technical expertise in cloud computing, particularly Azure services, along with strong customer engagement skills.

Key aspects of the role include managing customer incidents, providing technical guidance, conducting root cause analysis, and serving as a bridge between customers and product teams. You'll work closely with Customer Success Account Managers, Cloud Solution Architects, and Technical Support Engineers to deliver world-class support experiences.

The ideal candidate brings 8+ years of software industry experience, strong technical capabilities in cloud technologies, and a proven track record in customer-facing roles. Experience with data technologies, monitoring solutions, and automation is essential. This role offers an opportunity to impact Microsoft's largest customers while working with cutting-edge cloud technologies.

Benefits include comprehensive healthcare, educational resources, investment options, parental leave, and more. Join Microsoft's mission to empower every person and organization on the planet to achieve more, while working in an inclusive environment that values diversity and growth mindset.