Customer Experience Engineering

Microsoft's Azure Customer Experience (CXP) team is seeking a customer-focused Advanced Cloud Engineer to join their ACES Strategic team. This role is crucial in providing engineering-led support for strategic Azure customers, focusing on incident management, problem resolution, and customer empowerment. The position offers up to 100% remote work flexibility and involves partnering with Customer Success Account Managers, Cloud Solution Architects, and Technical Support Engineers.

As an Advanced Cloud Engineer, you'll be responsible for driving problem resolution, supporting customer projects on Azure, and being the voice of the customer within Azure. The role requires strong technical troubleshooting skills, experience with cloud computing technologies, and a customer-obsessed mindset. You'll work in a diverse and inclusive environment that values authentic expression and career growth.

The position offers competitive compensation ranging from $81,900 to $160,200 (higher in SF and NYC areas), along with comprehensive benefits including healthcare, educational resources, and parental leave. This is an excellent opportunity for someone with 1+ years of software industry experience who is passionate about cloud computing and customer success.

The team's mission is to turn Microsoft Cloud customers into fans through world-class engineering-led support experience. You'll be part of a global engineering team focused on Strategic Azure Customers, working to enhance customer experience through innovation and technical problem-solving. The role requires participation in on-call rotations and the ability to meet Microsoft's security screening requirements.