Customer Experience Engineering

Microsoft's Azure Customer Experience (CXP) team is seeking a customer-focused Advanced Cloud Engineer to join their ACES Strategic team. This role is crucial in providing engineering-led support for strategic Azure customers, focusing on incident management, problem resolution, and customer empowerment. The position offers up to 100% remote work flexibility and involves collaborating with Customer Success Account Managers, Cloud Solution Architects, and Technical Support Engineers.

As part of the team, you'll be responsible for enhancing customer experience through technical problem-solving, supporting Azure projects, and being the voice of the customer within Azure. The role requires strong troubleshooting skills, cloud computing expertise, and a customer-obsessed mindset. You'll work in a diverse and inclusive environment that values authenticity and innovation.

The position offers competitive compensation ranging from $81,900 to $160,200 (higher in SF and NYC areas), comprehensive benefits, and the opportunity to work with cutting-edge cloud technologies. This is an excellent opportunity for technically skilled professionals who are passionate about customer success and want to make a significant impact in cloud computing while working for a global leader in technology.

Microsoft's commitment to diversity, inclusion, and employee growth makes this an ideal role for those seeking to advance their career in cloud engineering while contributing to meaningful customer solutions. The role combines technical expertise with customer interaction, offering a unique opportunity to shape the future of cloud computing while ensuring customer success.