Customer Experience Engineering IC4

Microsoft's Azure Customer Experience (CXP) team is seeking a Staff-level Customer Experience Engineer to join their rapidly growing organization. This role is crucial in ensuring Microsoft Cloud customers receive world-class support and engineering solutions. As a CXP Engineer, you'll be responsible for handling complex technical issues, driving platform improvements, and acting as the primary engineering contact for Azure customers.

The position offers a unique blend of technical problem-solving and customer interaction, requiring both deep cloud expertise and excellent communication skills. You'll work closely with field teams, including Customer Success Account Managers and Cloud Solution Architects, while also collaborating with Azure engineering teams to resolve critical issues and support key customer projects.

The role provides exceptional flexibility with up to 100% work-from-home options and requires 0-25% travel. You'll be part of Microsoft's mission to empower every person and organization globally, working in an inclusive environment that values diversity and promotes a growth mindset.

Key aspects of the role include technical troubleshooting of enterprise-level applications, cloud platform optimization, customer environment health checks, and serving as a bridge between customers and engineering teams. You'll also have the opportunity to influence product development through customer feedback and drive service improvements across the Azure platform.

This position is ideal for someone who combines technical expertise in cloud computing with a passion for customer success, offering the chance to work on cutting-edge technology while making a significant impact on Microsoft's cloud services and customer satisfaction.