Embedded Escalation Engineer – SQL VM

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking an Embedded Escalation Engineer (EEE) for their Azure SQL VM team. This role is part of the Customer Service and Support Data and Enterprise Cloud Support Engineering Team.

The position involves leading engineering investigations for customer support incidents, building solutions and automation tools, and identifying emerging trends to improve customer experience. You'll work directly with the SQL Server on Azure VM Product Group, performing complex debugging and remediation while collaborating with Azure SQL Cloud development teams.

Key responsibilities include:

• Leading technical investigations for quick issue resolution
• Creating tools and automation for self-service problem solving
• Contributing to product improvements through bug reporting and fixes
• Acting as a trusted advisor to the Microsoft Azure engineering team
• Participating in strategic technical discussions and architectural planning
• Providing periodic on-call rotation support

The role offers a hybrid work environment with up to 50% work from home flexibility. You'll be part of Microsoft's mission to empower every person and organization globally, working in a culture that values growth mindset, innovation, and collaboration.

Requirements include strong technical expertise in Azure Platform, SQL technologies, and development skills in C#, JAVA, .NET, or PowerShell. The ideal candidate will have excellent problem-solving abilities, strong communication skills, and experience in customer-facing technical support roles.

This position combines technical depth with strategic influence, requiring someone who can handle complex technical challenges while building relationships across teams and communicating effectively with various stakeholders. The role offers an opportunity to impact Microsoft's cloud services while working with cutting-edge technologies in a collaborative, global environment.