HPC Support Escalation Engineer

Microsoft's Customer Service & Support (CSS) team is seeking a passionate HPC Support Escalation Engineer to join their dynamic organization. This role offers a unique opportunity to work with complex technical issues while leveraging Microsoft's cutting-edge AI technology. As part of CSS, you'll be instrumental in building trust and confidence for Microsoft's diverse customer base, from consumers to businesses and partners.

The position allows for up to 100% remote work, offering exceptional flexibility. You'll be at the forefront of supporting High-Performance Computing (HPC) environments, working with both Linux and Windows systems. The role combines technical expertise with customer service excellence, requiring deep knowledge of HPC clusters, networking protocols, and file systems.

This is an excellent opportunity for someone who wants to grow their career while making a significant impact. You'll not only solve complex technical challenges but also contribute to product improvement and mentor others. The role offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance support.

Microsoft's inclusive culture, built on respect, integrity, and accountability, provides an environment where diverse perspectives are valued. This position offers the chance to be part of a company that's shaping the future of technology while maintaining a strong focus on customer success and innovation.