HPC Support Escalation Engineer

Microsoft's Customer Service & Support (CSS) team is seeking a HPC Support Escalation Engineer to join their dynamic organization. This role offers a unique opportunity to work with complex technical issues in high-performance computing environments. As part of CSS, you'll leverage Microsoft's AI technology to help customers resolve issues efficiently and securely. The position offers exceptional flexibility with up to 100% remote work options and requires 0-25% travel.

The ideal candidate will bring strong expertise in HPC environments, with deep knowledge of both Linux and Windows systems. You'll be responsible for troubleshooting complex customer issues, leading community building efforts, and contributing to product improvement initiatives. This role combines technical depth with customer service excellence, requiring someone who can both solve complex problems and effectively communicate solutions.

Microsoft offers an inclusive culture focused on growth mindset and innovation, backed by comprehensive benefits including industry-leading healthcare, educational resources, and parental leave. This position provides an excellent opportunity for career growth, technical skill development, and the chance to work with cutting-edge technology while making a significant impact on customer success.

The role is perfect for someone who thrives on technical challenges, enjoys mentoring others, and wants to be part of a team that's essential to Microsoft's customer success strategy. You'll have the opportunity to work with various technologies, from cloud infrastructure to high-performance computing systems, while contributing to Microsoft's mission of empowering every person and organization on the planet to achieve more.