HPC Support Escalation Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a HPC Support Escalation Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while supporting customers in complex technical environments. The position allows for 100% remote work and focuses on managing and troubleshooting High-Performance Computing systems.

As a Senior Technical Support Engineer, you'll be responsible for resolving sophisticated technical issues, particularly in HPC environments using both Linux and Windows platforms. The role requires expertise in cluster management, networking protocols, and advanced storage systems. You'll work closely with Microsoft's engineering teams to improve products and develop solutions that enhance customer experience.

The ideal candidate will bring strong technical expertise in HPC systems, excellent problem-solving abilities, and the capability to communicate effectively in both Japanese and English. This position offers significant growth opportunities, including technical skill development, mentoring responsibilities, and the chance to influence product development.

Microsoft offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance provisions. The company's mission to empower every person and organization, combined with its inclusive culture and growth mindset, makes this an excellent opportunity for technical professionals looking to make a significant impact in the HPC support space.