MECM Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a MECM Technical Support Engineer to join their Customer Service & Support (CSS) team. This role offers a unique opportunity to work with Microsoft's cutting-edge AI technology while helping customers resolve technical issues and maximize their Microsoft investments. As a Technical Support Engineer, you'll be responsible for troubleshooting complex technical problems, collaborating across teams, and contributing to product improvements. The position offers a flexible hybrid work arrangement with up to 50% work from home capability.

The role requires strong technical expertise in Microsoft technologies, including WSUS, SCCM, and Intune, along with fundamental knowledge of operating systems, networking, and database administration. You'll be part of an organization that builds trust and confidence through delivering seamless support experiences, working with consumers, businesses, and partners worldwide.

This position is ideal for someone who combines technical proficiency with strong problem-solving abilities and excellent communication skills, including multilingual capabilities (English plus French or Spanish). The role offers comprehensive benefits, professional development opportunities, and the chance to work with cutting-edge technology while making a direct impact on customer success. Join Microsoft's mission to empower every person and organization on the planet to achieve more, while developing your career in a culture that values growth mindset, innovation, and collaboration.