Principal Technical Program Manager

Microsoft's Azure Customer Experience Platform (CXP) team is seeking a Principal Technical Program Manager to transform Cloud customers into fans. This role focuses on improving platform supportability through data-driven insights across Azure services. The position requires a customer-obsessed, AI-curious problem-solver who can thrive in an inclusive, collaborative global team.

As a Principal TPM, you'll lead the creation and implementation of supportability strategy, working closely with Engineering teams running multi-cloud services. The role involves planning vision and strategy, establishing accountability across teams, and managing execution of large-scale initiatives that impact Azure's breadth.

The position offers a competitive base salary range of $137,600 - $267,000 (higher in SF and NYC areas), along with comprehensive benefits. You'll be part of Microsoft's mission to empower every person and organization globally, working in a culture that values growth mindset, innovation, and collaboration.

Key responsibilities include developing supportability standards, driving continuous improvement in customer experience, and applying systems thinking to solve problems at scale. The ideal candidate brings 6+ years of relevant experience, strong program management skills, and deep understanding of cloud services engineering practices.

This role provides an opportunity to make a significant impact on Azure's quality, security, and reliability while working with cutting-edge cloud technology and a world-class team.