Principal Technical Program Manager Lead

At Microsoft, our mission is to help every person and organization on the planet achieve more. As part of the Azure Customer Experience (cxP) team, we aim to turn Microsoft Cloud customers into fans by understanding and amplifying their needs to improve Cloud quality, security, and reliability. Our growth mindset and culture of inclusion are essential to who we are and how we work.

We are looking for an experienced Principal Technical Program Manager Lead to manage a team responsible for customer, support, and field response for Azure security events in partnership with Microsoft's Security Response Center (MSRC). Additionally, we have partnered with Microsoft's Cyber Defense Operations Center (CDOC) to be the escalated point of contact for business approvals around government takedown requests.

In this role, you will:

• Partner closely with key engineering stakeholders across Azure to drive combined strategy and programs focused on making Azure the safest and most reliable cloud.
• Innovate through data-driven pilot programs and experiments, applying systems thinking and a standards approach to solve problems at scale.
• Define, implement key results, and monthly report to measure business impact and uncover actionable insights through qualitative and quantitative data analysis.
• Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews.
• Drive and support the product quality and reliability strategy for Azure services through ongoing analysis.
• Demonstrate a high bias for action, leveraging situational awareness to influence outcomes and develop scalable strategies for team impact in chaotic and ambiguous environments.
• Be responsible for security communications on call to promptly address any security incidents and coordinate responses effectively.

The ideal candidate will have:

• 10+ years of experience in engineering, product/technical program management, data analysis, or product development.
• 4+ years of people management experience.
• 8+ years of experience managing cross-functional and/or cross-team projects.
• Technical foundation, with specific expertise in Azure services and capabilities or similar cloud platforms.
• Experience in on-call incident management and customer-facing roles.

Join us in our mission to empower every person and organization on the planet to achieve more, while working in a culture that values respect, integrity, and accountability.