SCIM M365 Identity Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a SCIM M365 Identity Technical Support Engineer. This role is part of the Customer Service & Support (CSS) team, where you'll be responsible for troubleshooting and resolving customer technical issues related to Microsoft's identity and access management solutions. The position offers up to 100% remote work flexibility and requires 0-25% travel.

As a Technical Support Engineer, you'll work with cutting-edge technologies including Azure Active Directory (now Entra ID), M365, and various authentication protocols. You'll be instrumental in delivering seamless support experiences, leveraging Microsoft's AI technology to help customers resolve their issues quickly and securely.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills. You'll have the opportunity to grow your career while working with Microsoft's latest technologies and contributing to product improvements. The position offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits.

This is an excellent opportunity for someone passionate about identity and access management, with experience in authentication protocols and M365 administration. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset, innovation, and collaboration.