Security Customer Experience Engineer

Microsoft empowers every person and organization on the planet to achieve more through innovative technology solutions.
Security
Mid-Level Software Engineer
Remote
Enterprise SaaS · Cybersecurity

Description For Security Customer Experience Engineer

Microsoft Purview is a comprehensive data governance solution that helps organizations manage, protect, and maximize their data value. As a Security Customer Experience Engineer, you'll be integral to the Microsoft Purview team, focusing on enhancing customer experience through technical support and strategic solutions. You'll work in a 24/7/365 environment, collaborating with various teams to resolve customer issues and ensure satisfaction. The role combines technical expertise with customer service, offering growth opportunities in the expanding field of data governance. Microsoft provides a collaborative environment with a growth mindset, where you'll contribute to empowering organizations worldwide while working with cutting-edge security and compliance solutions. The position offers extensive benefits and the flexibility of remote work, making it an excellent opportunity for those passionate about customer success and technical problem-solving in the security domain.

Last updated 2 hours ago

Responsibilities For Security Customer Experience Engineer

  • Provide technical guidance and technical support to customers
  • Collaborate with product development teams to identify and resolve product-related issues
  • Conduct regular follow-ups with customers to ensure issue resolution and satisfaction
  • Analyze customer feedback and provide insights to improve product features
  • Develop and maintain documentation for customer support processes
  • Participate in customer experience improvement initiatives

Requirements For Security Customer Experience Engineer

  • Bachelor's Degree in Engineering, Computer Science, or related field
  • Proven experience in technical support or customer service role
  • Strong problem-solving skills and ability to troubleshoot technical issues
  • Excellent communication and interpersonal skills
  • Familiarity with CRM systems and support tools
  • Must pass Microsoft Cloud Background Check

Benefits For Security Customer Experience Engineer

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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