Security Customer Experience Engineer

Microsoft is seeking a Senior Security Customer Experience Engineer to join their Security team in Lisbon, Portugal. This role sits at the intersection of Microsoft's three cloud platforms, focusing on empowering customers and partners to secure their environments using the Microsoft Security Stack. The position offers a unique blend of technical depth and customer interaction, where you'll be responsible for deploying security solutions, monitoring customer health, and providing 24/7 support.

As a Senior Customer Experience Engineer, you'll work directly with customers to resolve complex technical issues, collaborate with product managers, and drive improvements through customer feedback. The role requires deep technical expertise in Microsoft Security technologies, particularly the Microsoft Defender Suite, and involves mentoring team members while contributing to the technical growth of a global team.

The ideal candidate should have extensive experience in IT, technical support, or consulting, with hands-on experience in Microsoft Security solutions. Strong communication skills are essential, as you'll be working with diverse stakeholders across different time zones. The position offers a hybrid work arrangement with up to 50% work from home capability and requires participation in on-call rotations.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. This role presents an excellent opportunity for security professionals who want to impact Microsoft's fastest-growing business segments while working with cutting-edge security technologies and directly influencing product development through customer feedback.

The position requires passing Microsoft Cloud Background Check and may involve 0-25% travel. You'll be part of a globally dispersed team, contributing to Microsoft's security initiatives while helping customers enhance their security posture using Microsoft's comprehensive security solutions.