Senior Azure Customer Experience Engineer

Microsoft's Azure Customer Experience Engineering team is seeking a Senior Azure Customer Experience Engineer to join their global Azure Engineering Support organization. This role is crucial in providing world-class engineering-led support experience for Azure customers. As the primary support and engineering contact, you'll be responsible for resolving complex critical problems and supporting key customer projects on Azure.

The position offers a unique opportunity to work at the intersection of customer support and engineering, requiring both technical expertise and strong communication skills. You'll collaborate with field teams, including Customer Success Account Managers, Cloud Solution Architects, and Support Escalation Engineers, while also working closely with Azure engineering teams.

The role involves utilizing engineering tools and customer telemetry to identify patterns and defects, conducting health checks, handling complex escalations, and providing guidance on solution deployment. You'll serve as the voice of the customer within Azure, helping to drive platform improvements and support enhancements.

Microsoft offers a flexible work environment with the option to work up to 100% from home. The company provides comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and opportunities for professional growth. This position is ideal for someone who is customer-obsessed, passionate about cloud computing, and excited about solving complex technical challenges.

The ideal candidate will have extensive IT experience, strong cloud expertise, and excellent communication skills. Technical knowledge of Azure services, including IaaS, PaaS, and data platforms, is essential. Experience with automation languages and identity/authentication systems is highly valued.

Join Microsoft's mission to empower every person and organization on the planet to achieve more, while working in an inclusive environment that values diversity, growth mindset, and innovation.