Senior Azure Sovereign Cloud Customer Engineer

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Azure Sovereign Cloud Customer Engineer to join their dynamic team in Bucharest, Romania. This role is crucial in transforming Microsoft Cloud customers into fans through deep engineering engagements. Azure, Microsoft's fastest-growing business, has expanded into the Government and Sovereign space, delivering mission-critical cloud services.

As an Azure Sovereign Cloud Customer Engineer, you'll be the primary escalation support and engineering contact for Sovereign Cloud partners. You'll handle complex critical problems, support key projects, and be the voice of sovereign cloud within Azure. The role combines technical expertise with customer advocacy, requiring deep knowledge of cloud computing technologies and strong problem-solving abilities.

The position offers a hybrid work environment with up to 50% work from home flexibility. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more, working in an inclusive culture that values growth mindset and collaboration.

Key responsibilities include managing escalated partner support cases, conducting trend analysis, leading critical problem resolution, and driving product feedback for Azure improvement. You'll work with various Azure services including IaaS, PaaS, and modern technologies like Cosmos DB and Kubernetes.

The ideal candidate brings a bachelor's degree with proven experience in product/service management or software development, strong technical skills in cloud computing, and excellent customer service abilities. This role offers comprehensive benefits including industry-leading healthcare, educational resources, and generous time away policies.

Join Microsoft's Azure CXP team to be part of Azure's Sovereign cloud support strategy, driving customer success and advancing Microsoft's cloud services. This role presents an excellent opportunity for growth in cloud technology while working with cutting-edge solutions in a global team environment.