Senior Azure Sovereign Cloud Customer Engineer

Microsoft is a global technology company that empowers every person and organization on the planet to achieve more.
Cloud
Senior Software Engineer
Hybrid
5+ years of experience
Enterprise SaaS · Cloud

Description For Senior Azure Sovereign Cloud Customer Engineer

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Azure Sovereign Cloud Customer Engineer to join their dynamic team. This role is crucial in Microsoft's fastest-growing business segment, focusing on Government and Sovereign cloud services. The position involves being the primary escalation support and engineering contact for Sovereign Cloud partners, handling complex problem resolution, and driving platform improvements.

The ideal candidate will work in a hybrid environment (up to 50% work from home) in Bucharest, Romania, supporting mission-critical cloud services. They will be responsible for developing deep understanding of partners' solutions, managing escalated support cases, and ensuring high-quality service delivery within a 24x7x365 global support framework.

This role requires extensive experience in cloud computing, with expertise in Azure services, IaaS, PaaS, and data platforms. The successful candidate will need strong technical problem-solving abilities, excellent communication skills, and the ability to work effectively with cross-functional teams.

Microsoft offers an inclusive work environment with a growth mindset culture, comprehensive benefits package, and opportunities for professional development. The role provides a unique opportunity to impact Microsoft's cloud strategy while working with cutting-edge technologies in the sovereign cloud space.

Join Microsoft's Azure CXP team to help transform cloud customers into fans while contributing to the company's mission of empowering every organization to achieve more. This position offers the perfect blend of technical challenge, customer interaction, and strategic importance in Microsoft's cloud services division.

Last updated 11 hours ago

Responsibilities For Senior Azure Sovereign Cloud Customer Engineer

  • Develop deep understanding of partners' key solutions, workloads, and priorities on Azure
  • Take ownership of project-level Azure issues and drive resolution
  • Lead Azure Support team in mitigating issues affecting critical workloads
  • Manage escalated partner support cases from initiation to resolution
  • Oversee root cause analyses (RCA) delivery
  • Act as partner advocate, driving product feedback and feature requests

Requirements For Senior Azure Sovereign Cloud Customer Engineer

Python
Kubernetes
  • Bachelor's Degree with proven experience in product/service/project/program management or software development
  • Must pass Microsoft Cloud Background Check
  • Deep understanding of cloud computing technologies
  • Experience with Core IaaS: Compute, Storage, Networking, High Availability
  • Knowledge of Data Platform and Big Data technologies
  • Experience with Azure PaaS Services
  • Understanding of Identity and Authentication systems
  • Experience with Cosmos DB, Azure Kubernetes Service
  • Experience in automation languages (PowerShell, Python, C#)

Benefits For Senior Azure Sovereign Cloud Customer Engineer

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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