Senior Customer Experience Engineer

Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer to join their rapidly growing organization. This role is crucial in ensuring Microsoft Cloud customers receive world-class support and engineering solutions. As part of the Azure Engineering Support organization, you'll be responsible for resolving complex technical problems, supporting key customer projects, and acting as the voice of the customer within Azure.

The position offers up to 100% remote work flexibility and focuses on turning Azure customers into fans through engineering-led support experiences. You'll work closely with field teams, including Customer Success Account Managers, Cloud Solution Architects, and Support Escalation Engineers, while collaborating with Azure engineering teams.

The ideal candidate will bring extensive experience in enterprise-level IT support, strong cloud computing knowledge, and excellent communication skills. You'll be working with cutting-edge cloud technologies, including IaaS, PaaS, and various Azure services. This role offers an opportunity to impact Microsoft's cloud services directly while working with a diverse, inclusive team that values authenticity and customer obsession.

Microsoft provides comprehensive benefits, including industry-leading healthcare, educational resources, and parental leave, making this an attractive opportunity for experienced engineers looking to make a significant impact in cloud computing while maintaining work-life balance.