Senior Customer Experience Engineer

Microsoft's Azure Customer Experience (CXP) team is seeking a Principal Site Reliability Engineer to join their fast-growing organization. This role focuses on implementing Service Level Objectives (SLOs) monitoring solutions for top Azure customers. As a key member of the Observability team, you'll ensure reliability, availability, and performance of customer applications on Microsoft Azure.

The position offers a unique opportunity to work in a customer-obsessed environment, solving complex technical challenges in cloud computing. You'll be responsible for designing and maintaining robust SLO monitoring systems, working directly with customers to enhance their Azure experience. The role combines technical expertise with customer interaction, requiring both strong engineering skills and excellent communication abilities.

Microsoft offers an inclusive culture with a growth mindset, focusing on innovation and collaboration. The compensation is competitive, with a base pay range of $117,200 - $250,200 depending on location, plus comprehensive benefits including healthcare, educational resources, and parental leave.

This role is perfect for experienced engineers passionate about cloud technology, customer experience, and service reliability. You'll work with cutting-edge technologies in observability and monitoring, while having the flexibility of up to 100% remote work with occasional travel (0-25%). Join Microsoft's mission to empower every person and organization on the planet to achieve more.