Senior Customer Experience Engineer

Join Microsoft's Azure Customer Experience (CXP) team as a Senior Customer Experience Engineer, where you'll play a crucial role in ensuring customer success with Microsoft Cloud. This position combines Site Reliability Engineering with customer-facing responsibilities, focusing on implementing Service Level Objectives (SLOs) monitoring solutions for top Azure customers. You'll be part of a fast-growing team within Microsoft Azure Engineering, working in a startup-like environment while backed by Microsoft's resources and scale.

The role requires expertise in cloud computing, monitoring solutions, and customer engagement. You'll design and implement robust SLO monitoring systems, ensure reliability and performance of customer applications, and work closely with cross-functional teams to deliver exceptional customer experiences. The position offers competitive compensation, comprehensive benefits, and the opportunity to work remotely.

As a key member of the Observability team, you'll contribute to Microsoft's mission of empowering every person and organization on the planet. The role combines technical expertise with customer obsession, requiring both strong engineering skills and excellent communication abilities. You'll work with cutting-edge technologies in cloud computing, observability, and automation while having a direct impact on customer success.

The ideal candidate brings 6+ years of experience in software development and cloud technologies, with specific expertise in monitoring solutions and customer engagement. This role offers an excellent opportunity for growth in a dynamic environment, working with diverse teams and customers while solving complex technical challenges in cloud computing.