Senior Incident Response Engineer

Microsoft's Customer Service & Support (CSS) organization is seeking a Senior Incident Response Engineer to join their Cybersecurity Incident Response Team (CIRT). This role offers a unique opportunity to lead incident response investigations for Microsoft's enterprise customers, working with cutting-edge security technologies and handling complex security challenges. The position allows for up to 100% remote work and is part of Microsoft's larger mission to empower every person and organization globally.

The ideal candidate will bring strong expertise in security incident response, cloud investigations, and enterprise environment support. You'll be responsible for analyzing, triaging, and resolving security incidents, while collaborating with various security teams across Microsoft. The role requires both technical depth in security and customer-facing skills, as you'll be working directly with enterprise clients.

This position offers significant growth opportunities within Microsoft's 18,000+ strong Customer Experience & Success organization. You'll have access to industry-leading benefits, educational resources, and the chance to work with some of the most sophisticated security tools and platforms. The role combines technical challenge with customer service, making it ideal for security professionals who want to make a direct impact on enterprise security while growing their careers at a global technology leader.

Key technologies include Microsoft Defender solutions, Entra ID, Microsoft 365, and cloud security tools. The position requires strong analytical skills, incident response expertise, and the ability to handle complex security investigations while maintaining clear communication with stakeholders.