Senior Service Engineer

Microsoft Digital (MSD) is seeking a Senior Service Engineer to join their team focused on transforming the enterprise client experience. This role sits at the intersection of innovation and operational excellence, working to reimagine and enhance end-user productivity across Microsoft's global workforce.

The position involves managing and improving enterprise services, with a particular focus on device management, client production baselines, and service operations. You'll work with cutting-edge technologies including AI, automation, and cloud services to optimize and scale device management solutions.

As a Senior Service Engineer, you'll be responsible for implementing high-performance solutions, managing incidents, and driving continuous improvement across systems and platforms. You'll collaborate with multiple stakeholders, including product teams, vendors, and partners, to achieve strategic goals and maintain service excellence.

The ideal candidate brings a strong technical background with at least 3 years of experience in enterprise service management, particularly with technologies like Intune, Power Platform, Azure, and PowerShell. You'll need to demonstrate excellent problem-solving abilities, strong leadership skills, and the capacity to influence and drive change across the organization.

This role offers the opportunity to work with Microsoft's latest technologies while helping shape the future of work. You'll be part of a team that not only transforms internal operations but also creates blueprints that inspire customers and partners in their digital transformation journeys. The position offers competitive compensation, comprehensive benefits, and the chance to work in a hybrid environment with a leading technology company.

Key responsibilities include managing service operations, implementing automation solutions, driving incident response, and leading change management initiatives. You'll also play a crucial role in service governance and metrics management, ensuring optimal performance and continuous service improvement.