Senior Service Engineer

Microsoft Digital (MSD) is seeking a Senior Service Engineer to join their team focused on transforming end-user productivity across Microsoft's global workforce. This role combines technical expertise with service management to deliver innovative solutions for Microsoft's enterprise environment.

The position sits within the Tenant Infrastructure and Management team, responsible for operations, health, and future of Microsoft enterprise services. You'll work with both first-party services (M365, Dynamics, Power Platform, Windows) and third-party services (ServiceNow), ensuring their operational effectiveness and driving future improvements.

As a Senior Service Engineer, you'll be responsible for implementing high-performance solutions, managing incidents, and driving automation through AI integration. You'll work closely with multiple stakeholders including product teams, suppliers, security, procurement, legal, and finance to deliver exceptional service quality.

The role requires strong technical background in enterprise client experience, combined with excellent leadership and communication skills. You'll be instrumental in transforming Microsoft's client experience through innovative solutions and best practices, while maintaining robust security and compliance standards.

This is an excellent opportunity for someone passionate about enterprise service management, with strong technical skills and the ability to drive transformation at scale. The position offers a mix of hands-on technical work and strategic planning, with the chance to influence Microsoft's internal tools and services that define the future of work.