Senior Site Reliability Engineer

We are looking to expand our team of next generation Site Reliability Engineers (SREs), that enables the success of Microsoft solutions for our Commercial & Enterprise customers. The Senior Site Reliability Engineer will be responsible for solving complex problems and ensuring the reliability of our products whilst maintaining customer satisfaction. As a technical leader, you will have many opportunities to assist in the growth of your colleagues through one-on-one mentoring, one-to-many education scenarios, and Incident Management. We'll provide you with abundant resources, including a rich content library and advanced diagnostic tools. As a member of this organization, you will benefit from access to the most comprehensive collection of experts as well as the opportunity to work directly with the Program Managers and Software Engineers who design and build Microsoft products.

The Windows Servicing & Delivery (WSD) SRE Team utilizes telemetry to optimize the reliability and performance of our product offerings. Windows Autopatch (Windows AP) shifts the planning and operation of the Windows and Microsoft 365 update process from your organization to Microsoft. Windows Update for Business (WUfB) enables commercial customers to manage which Windows Updates are received along with the experience a device has when it receives them. Microsoft Managed Desktop (MMD) is a developing leader in the modern PC management market with SREs enabling customer success.

We are looking for a Senior Site Reliability Engineer to join our team and bring valuable site reliability contributions to the Windows AP, WUfB and MMD services. You will work in collaboration with multiple Microsoft engineering teams, especially in the Windows area. As a member of this team, you will be responsible for debugging, troubleshooting, filing bugs, and resolving customer issues. You will work directly with developers and customers who range from local to global corporations. The SRE team performs technical investigations to solve customer and service incidents as well as working on proactive service improvements. Work on this team isn't just about fixing one system but thinking at scale to help fix or prevent problems affecting millions of client systems.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.