Senior Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 17,000 employees worldwide, is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role combines technical expertise with customer service excellence, focusing on resolving complex technical issues and driving customer success.

The position offers a hybrid work environment with up to 25% work from home flexibility. As a Senior Technical Support Engineer, you'll be at the forefront of technical problem-solving, working with Microsoft's cutting-edge AI technology to help customers maximize their Microsoft investments. The role requires strong database management skills, particularly in SQL Server, Oracle, and MySQL, along with experience in cloud technologies like Azure SQL database and Azure Synapse Analytics.

Your responsibilities will include owning and resolving complex customer technical issues, leading community building efforts, and collaborating with engineering teams to improve products and develop diagnostic tools. The role offers excellent growth opportunities, allowing you to deepen your technical expertise while developing leadership skills through mentoring and knowledge sharing.

Microsoft offers an impressive benefits package, including industry-leading healthcare, educational resources, parental leave, and investment opportunities. The company's commitment to diversity, inclusion, and work-life balance makes it an ideal workplace for professionals seeking both technical challenges and personal growth.

This role is perfect for experienced technical professionals who are passionate about customer success, have strong problem-solving abilities, and want to work with cutting-edge technology while making a significant impact in a global technology leader.