Senior Technical Support Engineer - Azure Local (Stack HCI)

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer for their Azure Stack HCI team in Sydney. This role combines deep technical expertise with customer service excellence, focusing on troubleshooting complex Azure and Windows Server environments. Working within a flexible hybrid model, you'll be part of a 17,000-strong global team dedicated to accelerating customer success.

The position offers a unique blend of technical challenge and career growth, requiring expertise in Azure Stack HCI, Windows administration, and various infrastructure technologies. You'll be responsible for resolving complex technical issues, mentoring team members, and contributing to product improvements through direct collaboration with engineering teams.

This role is ideal for experienced professionals who excel in both technical problem-solving and customer communication. The position offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits. As part of Microsoft's inclusive culture, you'll contribute to their mission of empowering every person and organization on the planet to achieve more.

The hybrid work arrangement allows up to 50% work from home, with flexible shift schedules to accommodate business needs. This role requires Australian citizenship and security clearance, reflecting its importance in supporting government and enterprise customers.