Senior Technical Support Engineer - Azure Local (Stack HCI)

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer for their Azure Stack HCI team in Sydney. This role combines deep technical expertise with customer service excellence, focusing on troubleshooting and resolving complex Azure and Windows infrastructure issues. With over 17,000 employees worldwide, CE&S empowers customers to accelerate business value through differentiated experiences. The position offers a flexible hybrid work arrangement with up to 50% work from home capability.

The role requires expertise in Azure Stack HCI, Windows administration, and various Microsoft technologies. You'll be responsible for leading technical support initiatives, mentoring team members, and working directly with engineering teams to improve products. The position demands strong problem-solving abilities and excellent communication skills to work effectively with both technical and non-technical stakeholders.

This is an excellent opportunity for experienced IT professionals looking to advance their careers in cloud technology while working for a global leader in technology. The role offers comprehensive benefits, including industry-leading healthcare, educational resources, and work-life balance benefits. The position requires Australian citizenship and includes rotating shifts to provide comprehensive customer support.