Senior Technical Support Engineer - Windows Directory Services

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer for their Windows Directory Services team. This role, based in Sydney with a hybrid work arrangement (up to 50% from home), is part of the Customer Service & Support (CSS) organization. The position involves complex troubleshooting of Windows Server and Active Directory services, requiring deep technical expertise in directory services, authentication protocols, and security infrastructure. The ideal candidate will combine strong technical abilities with excellent communication skills to deliver exceptional customer support while contributing to product improvement and team knowledge sharing. The role offers comprehensive benefits, professional growth opportunities, and the chance to work with cutting-edge technology at one of the world's leading tech companies. The position includes flexible scheduling and requires Australian citizenship due to government customer requirements.