Senior Technical Support Engineer (Windows Directory Services)

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role is crucial in building trust and confidence for Microsoft's diverse customer base through delivering seamless support experiences. The position offers a hybrid work environment with up to 50% work from home flexibility.

The ideal candidate will be responsible for troubleshooting complex technical issues related to Windows Directory Services, including Active Directory, DNS, Group Policy, and security infrastructure. With a focus on customer success, you'll leverage Microsoft's AI technology to help consumers, businesses, and partners resolve their issues efficiently while preventing future problems.

This role offers excellent career growth opportunities, allowing you to develop your technical expertise while working with cutting-edge technology. You'll be part of a global team of 17,000+ employees, contributing to Microsoft's mission of empowering every person and organization on the planet to achieve more.

Key aspects of the role include leading technical support initiatives, mentoring team members, and collaborating with engineering teams to improve Microsoft's products. The position requires adaptability with shift-based work schedules and strong technical knowledge in Windows Server environments, Active Directory, and related technologies.

Benefits include comprehensive healthcare, educational resources, parental leave, and various other perks that make Microsoft an attractive employer. The company's culture emphasizes growth mindset, innovation, and collaboration, making it an ideal environment for technical professionals looking to make a significant impact.