Service Engineer II

Microsoft's mission is to empower every person and every organization on the planet to achieve more.
DevOps
Mid-Level Software Engineer
In-Person
2+ years of experience
Enterprise SaaS · Cybersecurity

Description For Service Engineer II

Microsoft Digital (MSD) is seeking a Service Engineer II to join their Site Infrastructure Compute and Storage Engineering team. This role focuses on maintaining the security and reliability of Microsoft's services in an era of increasing cyber threats. You'll be responsible for managing on-premises Hyper-converged Infrastructure (HCI) servers and Azure Local within Microsoft's private, air-gapped cloud environment.

The position involves working with cutting-edge technologies, emphasizing automation and security to support Microsoft's engineering community. You'll be part of Microsoft Digital's mission to power, protect, and transform the employee experience worldwide. The role combines infrastructure management, security implementation, and service reliability engineering.

As a Service Engineer II, you'll develop automation scripts, monitor system performance, and work closely with interdisciplinary teams to maintain and improve service reliability. You'll also be responsible for incident response, root cause analysis, and ensuring compliance with security standards.

The ideal candidate should have experience with large-scale infrastructure management, strong scripting abilities, and a security-focused mindset. This role offers the opportunity to work with Microsoft's internal platforms while contributing to the company's mission of empowering every person and organization globally.

Benefits include comprehensive healthcare, educational resources, parental leave, and various other perks. The position requires on-site presence in Dublin, Ireland, with 0-25% travel requirements. Join Microsoft's team and help shape the future of secure digital infrastructure while working in a collaborative, growth-oriented environment.

Last updated 3 days ago

Responsibilities For Service Engineer II

  • Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends
  • Responsible for the availability, reliability, efficiency, observability, and/or performance of supported infrastructure and services
  • Partners and shares technical expertise with interdisciplinary teams
  • Resolves issues with services, minimizes customer impact, and documents solutions
  • Conducts root cause analyses and shares end-to-end expertise in services
  • Adheres to security and compliance standards and works with security teams to identify and address issues

Requirements For Service Engineer II

Kubernetes
Python
  • Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience
  • Technical experience with large scale, on-premises compute and storage systems administration
  • Experience developing code, scripts, systems, and/or tools that support Infrastructure as Code and Automation
  • Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • Ability to meet Microsoft, customer and/or government security screening requirements

Benefits For Service Engineer II

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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