Service Engineer II - CTJ - Poly

Microsoft is seeking a Service Engineer II to join their Office 365 Enterprise Cloud team, focusing on supporting government cloud service offerings. This role combines front-line support with innovative solution development for Microsoft's critical and highly secure environments. The position involves working with Microsoft's largest enterprise and government customers to deliver high-quality, secure, and reliable cloud services.

The role requires expertise in incident response, system troubleshooting, and implementation of scalable solutions. You'll be part of a team managing Office 365 services, which includes Exchange, SharePoint, and Teams. The position demands strong technical knowledge, excellent judgment, and effective communication skills, especially during crisis management.

As a Service Engineer II, you'll be responsible for resolving critical problems, creating mitigation strategies, and collaborating with various teams. The role involves on-call rotations, handling complex issues with significant customer impact, and implementing automation to prevent recurring problems. You'll work in a collaborative environment where you can directly impact millions of end users.

The position requires a U.S. Government Top Secret Clearance and offers competitive compensation ranging from $98,300 to $193,200 per year (higher in SF and NYC areas). Microsoft provides comprehensive benefits including healthcare, educational resources, and parental leave. This is an excellent opportunity for someone with both technical expertise and a security background to work on critical government cloud infrastructure.